1. WARRANTY

Our legal obligation is to deliver the ordered goods free from defects. However, if the received product has hidden defects or becomes damaged during use for reasons beyond the Buyer's control, the Buyer may exercise warranty rights, provided that a warranty has been granted, e.g. by the manufacturer, importer, or seller. The warranty terms are specified in the warranty document that the Buyer received together with the goods, and the defect that has occurred is covered by the warranty and the warranty period has not yet expired.

Warranty periods:

• 12 months – warranty granted in the case of purchase for use related to a conducted profit-making activity. Sales document – VAT invoice.
• 24 months – consumer warranty granted in the case of purchase by natural persons for use unrelated to a profit-making activity. Sales document – receipt, invoice issued to a natural person.

Regardless of the above, if after making a purchase it turns out that the received goods are damaged, do not function properly, or the Buyer has found another non-conformity of the goods with the concluded contract, and the goods were purchased as a consumer, the Buyer has the right to submit a complaint. As a rule, the defective goods should be returned to the seller to enable examination of the validity of the complaint. In case of doubt, please contact us in order to determine the next steps.

3. PRODUCT RETURN – GUARANTEED 14 DAYS FOR RETURN

• Right to withdraw from the contract

In accordance with the Act of 30 May 2014 on Consumer Rights, the Buyer has the right to resign from the purchase without giving any reason within 14 days from the date of receipt of the shipment.

Exercising this right is possible if, within the above period, the Buyer informs us of their decision to withdraw from the contract.

We consider registration of the return on our purchase return website FACHOWIEC – ORDER RETURN as an unequivocal declaration (and we recommend this form). The Buyer may also send a declaration of withdrawal from the contract (template available here) by e-mail to sklep@fachowiec.com or by traditional mail to:

FACHOWIEC JAKUB ŚWIĘTEK
Grunwaldzka 390
60-169 Poznań.

The Buyer should remember that if they have used the goods in a manner exceeding what is necessary to establish their nature, characteristics, and functioning – as could be done in a brick-and-mortar store – the Seller has the right to appropriately reduce the refund amount by the value by which the value of the goods has decreased.

The right to withdraw from the contract does not apply to the Buyer in the cases specified in detail in Article 38(1) of the Act of 30 May 2014 on Consumer Rights.

• Return of goods

The Buyer should send back or deliver the returned items to our store without undue delay, and in any case no later than 14 days from the day on which they informed us of withdrawal from the contract. The deadline is deemed met if the item is sent back before the expiry of the 14-day period. The cost of returning the goods to our store shall be borne by the person making the return.

Returned items should be sent to:

FACHOWIEC JAKUB ŚWIĘTEK
Grunwaldzka 390
60-169 Poznań

If the Buyer does not return the goods within the specified time, they shall be liable to the entrepreneur for the consequences of their delay. In such a case, the Seller shall attribute delay in the performance of the obligation to the Buyer and shall charge an amount of PLN 50 net for each day of unauthorized use of the goods after the statutory deadline.

• Refund

In the event of withdrawal from the contract, we will refund the Customer the amount paid for the goods as well as the cost of the cheapest available delivery method offered by our store. If the Customer chooses a more expensive delivery method, the difference in cost shall not be refunded. The refund will be made within 14 days from the date on which we received the declaration of withdrawal from the contract.

We reserve the right to withhold the refund until we receive the returned goods or proof of their return. If the Buyer chooses to make the return via our purchase return website, the proof confirming the dispatch of the returned goods will be the return shipment status, which we will receive automatically after the return is registered. The refund will be made using the same payment methods as those used in the original transaction, unless the Buyer agrees to another solution that does not involve any costs for them.

The Buyer is liable for any reduction in the value of the returned products resulting from using them in a manner exceeding what is necessary to establish the nature, characteristics, and functioning of the products. We reserve the right to pursue compensation from the Buyer on this basis to the extent permitted by applicable law.

In accordance with the law, the right of return does not apply, among others, when the subject of sale is:

• a non-prefabricated item made to the consumer’s individual order,
• an item subject to rapid deterioration or having a short shelf life,
• an item delivered in sealed packaging which cannot be returned after opening due to health protection or hygiene reasons,
• items which, after delivery, due to their nature, become inseparably mixed with other items,
• audio or visual recordings delivered in sealed packaging if the packaging has been opened after delivery,
• newspapers, periodicals, or magazines, with the exception of subscription contracts,
• digital content not supplied on a tangible medium if performance has begun with the consumer’s express consent.

• Exclusions from the right of return

1. The right to withdraw from a distance contract is not available to a consumer (and an Entrepreneur with Consumer Rights) with respect to contracts where the subject of the performance is a non-prefabricated product manufactured according to the consumer’s specifications or serving to satisfy their individualized needs (Article 38(3) of the Consumer Rights Act). In the Store’s offer, this applies in particular to cables and wires cut to the requested length (including in imposed units of measurement, e.g. multiples of 5 m) from a roll, spool, or drum. Once cut, such goods lose their universal character and cannot be returned without giving a reason.
2. Pursuant to Article 38(5) of the Consumer Rights Act, the right of return does not apply if a product delivered in sealed packaging (filters/absorbers) has been opened. Breaking seals or protective film makes the return of the goods impossible.

PURCHASE RETURN RULES

 If the ordered product does not meet your expectations or turns out to be unsuitable, it can be returned easily. Simply use our purchase return website available at FACHOWIEC – ORDER RETURN.

OUT-OF-COURT DISPUTE RESOLUTION

In the event of reservations regarding the transaction and a dispute with the Seller, it is possible to resolve the dispute through out-of-court proceedings. The competent authority for resolving trade disputes is the consumer arbitration courts operating at the Provincial Inspectorates of the Trade Inspection. Referral of a case to this institution requires the consent of both parties.